Refund & Cancellation Policy
Last updated 15 November 2026.
Digital reports
A Kundli report is a digital product generated for the birth details you enter, and is delivered immediately. Because of this, a purchase cannot be cancelled once the report has been generated.
When we refund
If your payment succeeded but the report could not be generated, we retry automatically. If it still fails, we refund the full amount.
If you were charged more than once for the same order, the duplicate charge is refunded in full.
If the report has a fault on our side (for example, a page fails to render), write to us and we will regenerate it or refund you.
Wrong birth details
Please check your details on the free preview before paying. If you entered a wrong date, time or place, write to us within 7 days of purchase and we will regenerate the report with the corrected details once, free of charge.
How refunds are paid
Refunds go back to the original payment method through Razorpay, normally within 5–7 working days of approval. To request one, email [email protected] with your mobile number and invoice number.